Appointments

To cancel your appointment:

• fill in an online form
• fill in a form on our website
• phone us on 01782 561057, Monday to Friday, when we are open
• visit the surgery and speak with a receptionist, Monday to Friday, when we are open

As part of Newcastle North Primary Care Network, we deliver extended hours on a Saturday. These hours are delivered on a rota basis between our practice, Audley, Kidsgrove and Mount Road. If you are attending one of the Kidsgrove practices, you will be asked for consent for the clinicians to access your medical records via the EMIS computer system. If you do not give consent, you will not be able to be seen.

Please ask at reception if you require further information.

If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Find urgent and emergency care services

Find health services near you

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice before 10am on 01782 561057. You can also:

• visit the surgery and speak with a receptionist, Monday to Friday, when we are open
• fill in an online form

You can read our Home Visits policy here