Privacy notice
As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways that are safe, transparent and what you would reasonably expect. Please find documents and links below.
Updated Patient-Privacy-Notice
NHS England has been directed by the government to establish and operate the OpenSAFELY COVID-19 Service and the OpenSAFELY Data Analytics Service. These services provide a secure environment that supports research, clinical audit, service evaluation and health surveillance for COVID-19 and other purposes.
Each GP practice remains the controller of its own GP patient data but is required to let approved users run queries on pseudonymised patient data. This means identifiers are removed and replaced with a pseudonym.
Only approved users are allowed to run these queries, and they will not be able to access information that directly or indirectly identifies individuals.
Patients who do not wish for their data to be used as part of this process can register type 1 opt out with their GP.
Easy read: The+NHS+OpenSAFELY+Data+Analytics+Service
Call Recording Notice
To help us provide a safe, high-quality service, telephone calls to and from the practice and Newcastle North PCN will be recorded.
We record calls in order to:
- Support staff training and improve patient service
- Maintain an accurate record of conversations
- Investigate complaints or incidents
- Protect staff from abusive or inappropriate calls
Information about call recording is displayed within the practice and on our website.
Recordings are stored securely and treated as confidential patient information in line with the Data Protection Act 2018 and UK GDPR.
Recordings are kept for up to 12 months and then securely deleted, unless required for an ongoing investigation, complaint, or legal matter.
If a patient expresses concerns about call recording, staff will explain that it is practice and PCN policy to record calls to ensure the safety, security, and quality of service for both patients and staff.
You have the right to request access to your personal data, including call recordings, by making a Subject Access Request.
The Practice Data Protection Officer:
Hayley Gidman,
Midlands and Lancashire CSU, Heron House,
120 Grove Road, Fenton,
ST5 7EB
01782 872648
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