News

💙 It’s Carers Week 💙 This week we’re recognising and celebrating the incredible contribution of unpaid carers in our community. Carers Week is all about raising awareness of caring, highlighting … [continue] It’s Carers Week – Are you a carer?

💙 It’s Volunteers’ Week 💙 This week we’re celebrating and saying a huge THANK YOU to all the incredible volunteers who support the NHS and our communities. Across the UK, … [continue] It’s Volunteers Week! Would you like to get involved?

In May, 429 patients used our online consultation form to get in touch with the surgery. It’s a simple and convenient way to contact us for medical or admin requests … [continue] May 2026 – Online Consultations

May 2026 DNA Figures A huge thank you to everyone who attended their appointment last month 1,175 patients attended, that’s 97.3%. We did have 32 missed appointments, which could have … [continue] May 2026 DNA Figures

We want to hear from YOU.👈🏻 We’re looking for patients to join our Patient Participation Group and help improve services at the practice.   Your voice can make a real … [continue] We want to hear from patients!

🌟 New Local Falls Prevention Resource 🌟 We’re pleased to share that the new ‘Steady on Your Feet Staffordshire & Stoke-on-Trent’ website is now live. This free online resource has … [continue] New Local Falls Prevention Resource

🎧 New Podcast Series from Newcastle North PCN Dietitian, Carrie🎧 Looking for trusted advice on baby care, nutrition, and gut health? Two excellent new podcast series now available: 👶 Series … [continue] New Podcast Series’ from our PCN Dietitian, Carrie!

We’re delighted to introduce the first edition of the Heathcote Street Surgery monthly practice newsletter. 🎉 Each edition will include the latest practice news, important updates, and key messages from … [continue] First edition of our monthly practice newsletter

Not sure you have time to join a group? Good news, our Patient Participation Group is flexible. You can share feedback in a way that suits you!   No pressure … [continue] Have you thought about joining our PPG?

You might notice things look a little different, that’s because there’s now a fresh new design, improved access, and some great new features to make managing your health even easier … [continue] The NHS App has had a big update

This year’s theme highlights an urgent global issue: ‘Access to anti-inflammatory inhalers for everyone with asthma’. Asthma affects over 260 million people worldwide, and tragically, hundreds of thousands of deaths … [continue] World Asthma Day 2026

💻 In April, 454 patients used our online consultation system to contact the surgery, thank you for using this quick and convenient service.   You can access it via our … [continue] Online Consultations – April 2026

📊 Last month, 97.4% of patients attended their appointments, thank you for helping us keep services running smoothly.   However, 35 appointments (2.6%) were missed, which equates to approximately £1,050 … [continue] April Did Not Attend (DNA) Figures.

ou use our GP services, so your voice should help shape it✅ Our Patient Participation Group helps us: • Improve communication. • Develop better services. • Understand what matters to … [continue] Have your say!

The Stoke-on-Trent Community Diagnostic Centre (CDC) in Hanley is now open, providing local patients with improved access to a wide range of diagnostic tests. Developed by University Hospitals of North … [continue] The Stoke-on-Trent Community Diagnostic Centre (CDC)

Have you ever wanted to have a say in how your surgery operates? Our Patient Participation Group (PPG) is your chance to do just that!   Our PPG is made … [continue] 🌟 Join Our Patient Participation Group (PPG) 🌟

We’re proud to be one of five GP practices working together as part of Newcastle North Primary Care Network (PCN), providing coordinated, comprehensive care to our local community. Our member … [continue] 🏥 Did you know we’re part of Newcastle North PCN?

Today is World Parkinson’s Day, a day to raise awareness of Parkinson’s, a progressive neurological condition that affects the brain. 💙 Parkinson’s happens when nerve cells in the brain that … [continue] Today is World Parkinson’s Day

Are you an unpaid carer looking for support, advice, or just a friendly chat? We’re pleased to share the Carers’ Group, run by North Staffs Carers and our PCN Social … [continue] Carers’ Group in Kidsgrove

Are you a carer? Join us for our next Carers Support Group on Tuesday 21st April, where we’ll be welcoming a special guest from Potters Money Hub. Caring for someone … [continue] 👥 Kidsgrove Carers Support Group – With a Special Guest Speaker

Our DNA figures for last month (March 2026) can be seen below. When appointments are not attended and not cancelled: Other patients wait longer to be seen. Appointments go unused. … [continue] March 2026 DNA Figures

Over the Easter bank holiday weekend (3rd – 6th April 2026) our practice will be closed. 🐣 If you need medical help while we are closed: NHS 111 – Visit … [continue] Practice closed for Easter bank holiday weekend

More and more of our patients are now using Online Consultation (Patient Triage) and the feedback is clear, it’s easy, secure, and accessible 🙌 ✅ No waiting on the phone. … [continue] 418 Patients Used Online Consults Last Month! ✨

With the Easter bank holiday weekend (3rd – 6th April 2026) approaching, we would like to remind patients to order repeat prescriptions early to make sure you have enough medication. … [continue] Easter bank holiday reminder – Order your prescriptions early

A child’s mental health is just as important as their physical health. Every child and young person deserves support, understanding, and someone to talk to. 💛 If you’re a parent … [continue] Children’s mental health matters

Come along to meet our friendly Social Prescriber teams and connect with local organisations offering support, activities, and services to help improve your health and wellbeing. 🌿 🤝 Meet your … [continue] Join us for Social Prescribing Day – 26th March 2026

We’re pleased to share that North Staffs Carers offer a wide range of free support services for unpaid carers across our community. Their support includes: ✔️ One-to-one help from a … [continue] Do you look after a family member or friend? You may be an unpaid carer and support is available!

Summer is just around the corner – is your family ready? Newcastle Central Primary Care Network (PCN) is hosting a free drop-in Community Health Event packed with practical advice, tips, … [continue] 🌞 Get Summer Ready with Our Free Community Health Event 🌞

A brand new Community Diagnostic Centre (CDC) is set to open in Hanley, Stoke-on-Trent, providing local people with faster and more convenient access to a wide range of diagnostic tests. … [continue] New Community Diagnostic Centre Opening in Stoke-on-Trent

🚌 The Cancer Awareness Bus is coming to North Staffordshire this March. Speak with NHS cancer experts, learn about screening, and pick up helpful information about early detection. 📍 12 … [continue] Cancer Bus