Find out how to register at our practice and read other important information for patients.
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TRANSLATED HEALTH INFORMATION FOR PATIENTS – Doctors of the World
About
Find out more about the practice and how we can help you.
Access to medical records
The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with...
Adjustments for patients with disabilities
If you have a disability, you can let us know how to help you access healthcare at the surgery. This is also known as “reasonable adjustments.” You may also have...
Breastfeeding policy
Breast feeding is supported by the staff at Heathcote Street Surgery and there is a poster located in the waiting room. Any patients can request some privacy and the practice...
Care and support
Find out further information and advice on your health and wellbeing.
Complaints and compliments
We take compliments and complaints very seriously. If you need to make a complaint about the surgery or the services we offer, please contact the Practice Manager by telephone or,...
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. New Patient Registration This surgery does not issue repeat (on-going)...
Named GP
All patients at Heathcote Street Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You...
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...
Patient group
We have an active patient participation group at our practice. We encourage our patients aged 18 or over to get involved in our operations through our Patient Participation Group (PPG)....
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your...
Practice boundary
Please use the map below to see if you live within our practice boundary.
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled...
The NHS Digital Weight Management Programme
The NHS Digital Weight Management Programme helps people to kickstart their journey to better health. It’s a free, twelve-week online programme, designed to be flexible around any type of lifestyle...
Transport Links
Getting to us by bus: If you are travelling to the surgery by bus, from Newcastle bus station or Hanley bus station, the 4 / 4A bus will bring you...
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you...
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal...
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop this...
You and Your General Practice: Your guide to the NHS
We know that getting the right help from your GP practice can sometimes feel a little confusing. That’s why we wanted to share a new guide from the NHS called ‘You...
Date published: 8th October, 2014
Date last updated: 15th February, 2024
